Operating Model Design

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Operating model defines how work is structured and executed across the organization. We work with leadership teams to clarify roles, responsibilities, and accountability across functions and business units - ensuring that strategy can be carried through into execution, particularly in periods of growth or increasing complexity.

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What we do

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We support organizations in:

• Designing target operating models

• Structuring organizational design and reporting lines

• Defining roles, responsibilities, and accountability

• Establishing shared services and functional alignment

• Designing spans, layers, and management structures

• Aligning operating model with governance and strategy

 

 

Where this is typically required

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• Organizations scaling into new markets or business lines

• Groups restructuring after periods of growth or diversification

• Companies facing inefficiencies due to unclear roles or duplication

• Leadership teams seeking better alignment between functions

 

 

How we work

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Our work is grounded in how the organization actually operates today. We focus on building structures that are practical and can be sustained, rather than theoretical designs.

Engagements are led by senior advisors and adapted to the specific context of the organization. Where required, we bring in functional or sector expertise to support specific areas of the operating model.

 

 

Selected experience

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• Designed target operating model, organizational structure, and policy framework for a newly established entity (public sector vocational and training institutions)

• ​Assessed finance function capabilities, identifying structural gaps and shaping operating model redesign to improve alignment and performance (major national grocery retail chain)

• ​Defined operating model and redesigned the holding company's public relations function, including structure, capability assessment, and policy framework development (large diversified family group)